Privacy Policy

1. About Skky Loom Digital Technology Pvt. Ltd.

Skky Loom Digital Technology Pvt. Ltd. provides technology and digital services, which may include:

• Website design and development
• Web application development
• Mobile application development
• Software development
• CRM and business software
• SaaS solutions
• API and third-party integrations
• Cloud and hosting-related services
• Digital marketing
• Search Engine Optimization (SEO)
• Performance marketing
• Social media services
• Technology consulting
• IT support and maintenance
• Other technology and digital services

The exact services available may vary from time to time.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

3. How We Collect Information

We may collect information when you:

• Visit our website
• Submit a contact or enquiry form
• Request a quotation
• Create an account
• Purchase a service
• Subscribe to software or SaaS products
• Contact customer support
• Communicate with our team
• Submit project requirements
• Participate in surveys or promotional activities
• Use our applications or software
• Interact with our emails or digital communications

4. How We Use Your Information

We may use information collected for purposes including:

1. Providing and delivering our IT services.
2. Creating and managing customer accounts.
3. Developing, configuring and maintaining software.
4. Processing service requests and projects.
5. Providing customer support.
6. Sending quotations, invoices and service communications.
7. Processing subscriptions and payments.
8. Communicating with customers regarding projects.
9. Improving our website, software and services.
10. Monitoring system performance and security.
11. Detecting and preventing fraud, abuse and unauthorized activity.
12. Performing analytics and business reporting.
13. Sending marketing communications where permitted.
14. Complying with applicable legal and regulatory requirements.
15. Protecting our rights, property and systems.

5. Customer Data

Customers may provide their own data to Skky Loom Digital Technology Pvt. Ltd. while using our software, development, hosting, CRM or other services.

Such data may include information relating to:

• Customers
• Employees
• Leads
• Business contacts
• Transactions
• Projects
• Documents
• Communications
• Other business information

Where Skky Loom Digital Technology Pvt. Ltd. processes customer data on behalf of a customer, we will generally process such information according to the customer's instructions and the applicable agreement between the parties.

The customer remains responsible for ensuring that it has the necessary rights, permissions and lawful basis to provide such information to us.

6. Software and SaaS Services

For our software or SaaS products, we may collect information relating to:

• User accounts
• Login activity
• Usage activity
• Features accessed
• System logs
• Subscription status
• Technical errors
• Device and browser information

This information may be used to operate, secure, maintain and improve the software.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Improve website performance
• Understand website traffic
• Analyze user behavior
• Measure advertising and marketing performance
• Improve user experience
• Maintain security

You may control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

8. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website usage and measure marketing campaigns.

These services may collect information such as:

• Device information
• Browser information
• IP address
• Pages visited
• Website interactions
• Advertising identifiers
• Conversion information

Third-party services process information according to their respective privacy policies and terms.

9. Sharing of Information

We may share information with trusted third parties where reasonably necessary to provide our services, including:

• Cloud hosting providers
• Software and technology providers
• Payment processors
• Email service providers
• Communication providers
• Analytics providers
• Security providers
• CRM and business tools
• IT infrastructure providers
• Professional advisors
• Contractors and service providers

We may also disclose information where required by law, court order, government authority or lawful request.

We do not sell personal information merely for the purpose of selling personal data.

10. Third-Party Services

Our website or software may integrate with or link to third-party services such as:

• Payment gateways
• Cloud platforms
• Email services
• Communication platforms
• Analytics tools
• Advertising platforms
• CRM platforms
• Social media platforms
• API providers

Third-party services operate independently and may have their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services before using them.

11. Data Security

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Security incidents

Depending on the service, security measures may include access controls, authentication mechanisms, encryption where appropriate, backups, monitoring and restricted administrative access.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal and business information only for as long as reasonably necessary for:

• Providing our services
• Maintaining customer accounts
• Completing projects
• Providing support
• Maintaining financial and business records
• Resolving disputes
• Preventing fraud and abuse
• Complying with legal obligations
• Protecting our legitimate business interests

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and contractual requirements.

13. International Data Processing

Depending on the technology providers and infrastructure used to provide our services, information may be processed or stored in locations outside your state or country.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable law and contractual obligations.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Requesting information regarding processing
• Withdrawing consent where processing is based on consent
• Requesting restriction or objection where applicable
• Raising a privacy-related grievance

To exercise applicable rights, please contact us using the details provided below.

We may request reasonable information to verify your identity before processing certain requests.

15. Marketing Communications

We may send information about:

• New products
• Software updates
• IT services
• Offers
• Webinars
• Events
• Company announcements
• Other business-related communications

Where required, we will obtain appropriate consent for promotional communications.

You may opt out of marketing communications at any time using the unsubscribe option or by contacting us.

Service-related communications may still be sent when necessary to provide an active service.

16. Children's Privacy

Our website and services are primarily intended for businesses and users who are legally capable of using our services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

17. Links to Other Websites

Our website may contain links to third-party websites.

Skky Loom Digital Technology Pvt. Ltd. is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of each third-party website you visit.

18. Data Breach and Security Incidents

If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps in accordance with applicable legal and regulatory requirements.

We may also take reasonable measures to investigate, contain and mitigate the incident.

19. Business Transfers

If Skky Loom Digital Technology Pvt. Ltd. is involved in a merger, acquisition, restructuring, sale of assets or similar corporate transaction, information may be transferred as part of the transaction, subject to applicable law.

Where legally required, appropriate notice or consent mechanisms will be followed.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in business practices
• Legal or regulatory requirements
• Changes in privacy standards

The updated policy will be published on our website with a revised "Last Updated" date.

21. Contact Us

For privacy questions, requests or grievances, please contact:

22. Consent

By using our website, submitting information, creating an account or using our services, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent, we will obtain consent through appropriate mechanisms before processing personal information based on such consent.

23. Disclaimer

Skky Loom Digital Technology Pvt. Ltd. provides technology and digital services. Unless expressly stated in a separate agreement, Skky Loom Digital Technology Pvt. Ltd. does not guarantee uninterrupted availability, error-free operation or compatibility of third-party platforms, APIs, hosting services or external software.

Specific services, security obligations, data-processing responsibilities and service levels may also be governed by separate contracts, Terms of Service, Master Service Agreements, Data Processing Agreements or other applicable agreements.