TERMS & CONDITIONS

1. About Our Services

Skky Loom Digital Technology Pvt. Ltd. provides digital and technology services, which may include:

• Website and web application development
• Mobile application development
• Software development
• CRM and business management solutions
• SaaS products
• Cloud and technology solutions
• AI and automation solutions
• API and software integrations
• Digital transformation services
• UI/UX design
• Software maintenance and support
• Other IT and digital services agreed with the client

Specific services, deliverables, timelines and pricing may be defined in a separate quotation, proposal, Statement of Work ("SOW"), purchase order, or service agreement.

2. Eligibility

You must have the legal capacity to enter into a binding agreement to purchase or use our services.

If you are using our services on behalf of a company or organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Account and Access

Certain services may require you to create an account or provide information such as your name, business details, email address and contact information.

You are responsible for:

• Providing accurate information
• Maintaining the confidentiality of login credentials
• Preventing unauthorised access
• Informing us promptly of any suspected security breach

We may suspend or restrict access where we reasonably believe there has been misuse, fraud, security risk, or violation of these Terms.

4. Project Scope

For custom development projects, the agreed scope will be described in the applicable proposal, quotation, SOW, or agreement.

Any work outside the agreed scope may be treated as additional work and may result in additional charges and/or changes to the delivery timeline.

Changes requested after project approval may require written confirmation from both parties.

5. Pricing and Payment

All prices will be communicated through our quotation, proposal, invoice, subscription plan, or applicable agreement.

Depending on the service, payment may be required:

• In advance
• In milestones
• Monthly or annually
• Upon completion of agreed deliverables
• According to the payment schedule specified in the agreement

For international clients, payments may be made through supported bank transfers, payment gateways, or other approved payment methods.

Applicable taxes, bank charges, currency conversion charges, payment gateway fees, and other transaction charges may be payable by the client unless otherwise agreed.

6. International Payments

For clients outside India, invoices may be issued in currencies such as USD, EUR, GBP, SAR, AED, or another agreed currency.

International transactions are subject to applicable banking, foreign-exchange, tax, GST, and regulatory requirements.

The Company may request information or documents reasonably required for processing international payments and maintaining regulatory records.

7. Refund and Cancellation

Refund eligibility will depend on the nature of the service and the applicable agreement.

Custom software development, design, consulting, implementation, and other professional services may not be refundable once the relevant work has commenced, except where otherwise agreed in writing or required by applicable law.

For SaaS subscriptions, cancellation will be governed by the applicable subscription plan.

Any approved refund may be subject to applicable payment-processing, transaction, or administrative charges where legally permissible.

8. Delivery and Timelines

We will make reasonable efforts to deliver services within the timelines agreed with the client.

Delivery timelines may be affected by:

• Delays in receiving information or approvals from the client
• Changes in project requirements
• Third-party services
• Technical dependencies
• Force majeure events
• Delays caused by external vendors or infrastructure providers

We will not be responsible for delays caused primarily by circumstances outside our reasonable control.

9. Client Responsibilities

The client agrees to provide all information, content, credentials, approvals, access, and other materials reasonably required to perform the services.

The client is responsible for ensuring that any content, data, images, software, trademarks, documents, or other materials supplied to us do not violate applicable law or third-party rights.

10. Intellectual Property

Unless otherwise agreed in writing:

• The Company retains ownership of its pre-existing software, frameworks, libraries, templates, tools, methodologies, systems, know-how, and reusable components.
• Client-specific deliverables may be transferred or licensed to the client according to the applicable project agreement and payment status.
• Third-party software, libraries, APIs, fonts, plugins, and other components remain subject to their respective licences.

No intellectual-property transfer will be considered complete until all applicable amounts due to the Company have been paid, unless otherwise agreed in writing.

11. Client Data

Where we process information or data on behalf of a client, the client remains responsible for ensuring that it has the appropriate rights, permissions, notices, and lawful basis to provide such data.

We will process client data in accordance with applicable agreements and our Privacy Policy.

12. Privacy and Data Protection

Your use of our website and services may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information regarding how we collect, use, store, and protect personal information.

13. Third-Party Services

Our services may integrate with third-party platforms, APIs, cloud providers, payment gateways, communication platforms, hosting providers, or other services.

We do not control third-party services and cannot guarantee their continuous availability, functionality, pricing, or policies.

Any use of third-party services may also be subject to the third party's own terms and policies.

14. Prohibited Use

You must not use our services to:

• Conduct unlawful activities
• Commit fraud or financial crimes
• Distribute malware or harmful software
• Gain unauthorised access to systems
• Violate intellectual-property rights
• Abuse, attack, or disrupt systems or networks
• Store or transmit unlawful content
• Circumvent security controls
• Use our services for any purpose prohibited by applicable law

We reserve the right to suspend or terminate services where prohibited or abusive activity is reasonably suspected.

15. Security

We take reasonable technical and organisational measures to protect our systems and services.

However, no internet-based system can be guaranteed to be completely secure.

Clients are responsible for maintaining appropriate security practices for their own systems, accounts, devices, credentials, and data.

16. Service Availability

We aim to provide reliable and continuous services but do not guarantee that websites, SaaS products, APIs, servers, or other technology services will always be available without interruption.

Maintenance, upgrades, technical failures, third-party outages, security incidents, and circumstances beyond our reasonable control may temporarily affect availability.

17. Warranty Disclaimer

Except where expressly provided in a written agreement, our services are provided on an "as available" and "as agreed" basis.

We do not guarantee that a particular technology solution will achieve a specific business result, revenue level, customer acquisition target, ranking, conversion rate, or other commercial outcome.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Skky Loom Digital Technology Pvt. Ltd. will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of our website or services.

Our aggregate liability relating to a particular service or project will, where legally permissible, be limited to the amount actually paid by the client for that specific service during the applicable period, unless otherwise agreed in writing.

Nothing in these Terms excludes liability that cannot legally be excluded.

19. Confidentiality

Both parties may receive confidential business, technical, financial, operational, or commercial information.

Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorised third parties, except where disclosure is required by law or permitted by the applicable agreement.

20. Force Majeure

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, government actions, internet or telecommunications failures, major infrastructure outages, epidemics, labour disruptions, or third-party service failures.

21. Suspension and Termination

We may suspend or terminate access to services where:

• The client materially breaches these Terms
• Payments remain unpaid
• The service is being used unlawfully
• There is a significant security risk
• Fraudulent or abusive activity is suspected

Termination will not affect rights or obligations that accrued before termination.

22. Changes to Services and Terms

We may modify, update, discontinue, or introduce features to our services from time to time.

We may also update these Terms when necessary. The updated version will be published on our website with a revised “Last Updated” date.

23. Governing Law

Unless a separate written agreement provides otherwise, these Terms shall be governed by the laws of India.

Subject to applicable law, courts having jurisdiction in [Noida, Uttar Pradesh, India] shall have jurisdiction over disputes arising from these Terms.

For international clients, the parties may agree to a separate dispute-resolution mechanism, arbitration clause, or jurisdiction in the applicable service agreement.

24. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective.

25. Entire Agreement

These Terms, together with any applicable quotation, proposal, SOW, purchase order, subscription agreement, privacy policy, and other written agreement, constitute the understanding between the Company and the client regarding the relevant services.

Where there is a conflict, the specific written agreement for the relevant service will prevail to the extent of that conflict.